Setting up a living lab for innovation in the dementia care chain: a case study of the PhysiCAL

In this paper a LivingLab approach to design for and with people suffering from dementia and their caregivers is discussed. On top of the impaired user, a complex stakeholder network surrounds dementia care, showing two difficulties in innovation for dementia. Therefore innovation within the dementia healthcare chain requires an involvement of various stakeholders; the target group (people living with dementia), the dementia care providers and the potential business partners to achieve an accepted and viable proposition. In this paper an iterative process to do this is proposed and. A case study of an activity reminder calendar called the PhysiCAL explains the process and is used to assess the application. The results show that splitting up the complex network in separate parts, and involve these parts in the LivingLab approach is valuable for evaluating a proposition.